Web Design

Make your website work for your customers with our articles and advice on web design, from personalising your customer’s journey to understanding why website speed is so important.

Designing the expected

Back in January I wrote an article called Designing the Unexpected, exploring the idea of creating websites that surprise and anticipate someone’s needs before they know they need it. A recent experience countered this, and gave me food for thought about the notion of not throwing out the rule book completely. A large part of […]

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